Returns & Exchanges
At Wet Walls & Ceilings, we want you to be completely satisfied with your home renovation project. If you are not happy with your purchase, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and details of the wall panels or ceiling kits you wish to return to receive a Return Authorization number.
Package Securely
Carefully pack your items in their original protective packaging to prevent damage during transit, ensuring all trims and adhesives are included if applicable.
Arrange Shipping
Affix the return label to your parcel and drop it off at an authorized courier point or schedule a collection for larger palletized orders.
Receive Your Refund
Once our warehouse team inspects the returned goods to ensure they are in a resalable condition, we will process your refund to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing